Shipping Information and Cost

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Available Delivery Options for Your Order

At Pinshop, we provide fast, safe, and reliable delivery services for all our items. The specific delivery options for each item are listed on its product page. During the checkout process, you can select your preferred delivery method.

Delivery of Small Items

Delivery Carrier

In most cases, small items are delivered by FedEx. Since signatures are not required for delivery, the delivery carrier will decide whether to leave your package at your door. If you have any special delivery instructions, write a note with the delivery date and place it on your door. Include your name, request, and tracking number.

Delivery Location

For slightly larger small items, we may drop them at a dry location as close as possible to your door. Please note that items in small parcels are not brought inside the property.

Delivery Methods for Small Items

All available shipping options will be shown in the cart. Here's a breakdown of the expected delivery times:

· Time frames including order fulfillment and delivery:

· One - Day Shipping: Within one business day.

· Two - Day Shipping: Within two business days.

· Time frames not including order fulfillment (expected times after being shipped from the supplier’s warehouse):

· Express Shipping: Within one business day.

· Expedited Shipping: Within two business days.

· Ground Shipping: Within one to seven business days.

Orders placed outside of business hours will be shipped the next day. Deliveries are generally not made on Saturdays or Sundays.

Definition of a Large Item

Your order contains a large item if you are given the option to choose how and where the item will be delivered during checkout.

For these items, we collaborate with carriers who specialize in transportation and final delivery to ensure the product arrives safely at your home. Your order is handled with great care from the moment it leaves the warehouse until it is successfully delivered.

Delivery of Large Items by Pinshop

Pinshop partners with specialized carriers to ensure the safe and secure transportation of large items. Here's how the delivery process works:

1. Choose a Delivery Option: You select a delivery option for your item at checkout. The available delivery methods vary by item, and all options will be displayed in your cart.

2. Order Pickup: Your order is picked up from the warehouse, and we'll send you a shipping confirmation email to inform you that your order is on its way.

3. Shipping to Local Agent: Your order is shipped to a local delivery agent. A carrier transports your order to a delivery professional in your area.

4. Schedule Delivery: When the local delivery agent has your order, they will contact you to schedule a delivery date and set a time window.

5. Receive Your Item: Enjoy your new item! Check the condition and packaging of your order. If it didn't arrive in perfect condition, refer to the article on damaged or defective items.

Important Information about Large Item Delivery

· Delivery Method Selection: You must choose a delivery method for large items at checkout to ensure a smooth delivery. For each method, your local delivery agent will contact you to arrange a delivery date and, for attended deliveries, a four - hour time window. Signatures are required for delivery where stated. Assembly services and packaging removal are not included unless otherwise specified.

· Access Fees: Pinshop is not responsible for any access fees imposed by the customer's building or HOA. These fees may include gate fees, dock fees, elevator booking fees, etc.

Delivery Methods for Large Items

· Curbside (We Unload): The delivery team will unload the item(s) and place it on the curb outside your home. Once it's dropped off, it's yours! You may need to ask a family member or friend for help moving it.

· Basic Outside Front Door Drop - Off: The delivery team will unload the item(s) and leave it in a safe place outside your home (front door, porch, or outside your garage). You don't need to be home to accept the delivery, and a signature is not required. Your item(s) will be delivered if the delivery team deems the area secure. For apartments and condos with a front desk, your item(s) will be dropped off there. For those with outer doors only, your item(s) will be left outside the front door. Contact the local delivery agent directly if you need to reschedule your delivery. Their contact information is in the email with your delivery date and time window.

· Inside Home Entrance Drop - Off: The delivery team will bring the item(s) inside your home (including individual apartment units) and place it in the immediate entryway.

· Backyard Delivery: The delivery team will bring your item(s) to a location of your choosing in your backyard.* The backyard must be accessible without going through the home.

· Room of Choice Delivery: The delivery team will bring your item(s) inside and place it in the room of your choice.

· Full Service Delivery: The delivery team brings your item(s) inside to your room of choice, assembles it, and removes the packaging from your home.*

Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

Storage of Large Items Before Delivery

If you need your large item held in storage before delivery to your home, our Pinshop Delivery Agencies can hold your item for a maximum of 15 days. Once the storage request expires, your item will be auto - scheduled for the next available delivery date. Pinshop cannot hold items for more than 15 days and must deliver them on the soonest delivery date after the 15 - day mark. If not delivered, return fees will apply. Contact us to request a storage hold.

Shipping Costs for Orders

Free Shipping Eligibility

Most orders qualify for free shipping. Here's how it works:

· Orders under $35 have a flat shipping rate of $4.99. For some larger items, your delivery may default to Full Service Delivery for $99.99, but you can choose to downgrade if you prefer.

· You'll see the "Free Shipping" message displayed under the product price while browsing and next to the image(s) on the product page. If your order doesn't qualify for free shipping, any associated shipping costs will be listed in your Cart and during Checkout.

Exceptions

· We cannot ship to P.O. boxes or military APOs.

· Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories.

· Non - standard items such as flooring or specific large fixtures may not be eligible for free shipping.

· Some suppliers may require us to charge shipping fees. Any applicable charges will be detailed in your cart before checkout.

Sales Tax on Your Order

In addition to any shipping costs, your order may be subject to sales taxes based on specific state and local tax rates.

Shipping Updates and Alerts

We'll keep you informed throughout the shipping process with email and SMS notifications. You can also track your packages through the "My Orders" section of our website.

Updating Shipping Details of Your Order

Before Shipping

If your item hasn't shipped yet, you can easily edit the details online. Visit the "My Orders" section and choose to cancel, change the delivery method, or update the shipping address for the item.

In Transit (FedEx)

If your order is shipped via FedEx, you can update it using FedEx Delivery Manager. These services allow you to hold or delay packages, pick up from a local FedEx location, deliver to another address, choose a different delivery day, schedule a delivery window, or sign for packages online. Note that items already in transit cannot be expedited.

In Transit (All Other Carriers)

For large items shipped by carriers other than FedEx, you can reschedule your delivery up until 5 am on the day of delivery.

For more details, check out our Update Shipping on an Order page.

Rescheduling Delivery or Changing Delivery Method for Large Items

Rescheduling Delivery

To reschedule the delivery date/time window for large items, visit the "My Orders" section, click "Track Your Package," and select "Reschedule."

Changing Delivery Method

If you want to change the delivery method, go to "My Orders," click "View/Edit Details," and select "Change Delivery Method." For more information on delivery method options, refer to the "Shipping Large Items" section.