Hazardous Materials Guide

This guide provides essential information on handling products that may be hazardous, including damaged batteries or leaking materials, and how to safely manage returns.

Items That Cannot Be Returned

The following items are non-returnable due to safety concerns:

• Products with damaged lithium batteries.
• Items containing leaking aerosols or flammable liquids.

Identifying Damaged Batteries or Leaking Products

A product may be considered hazardous if you notice any of the following signs:

For Batteries:

• The battery appears swollen or bloated.
• It is overheating.
• Fluid is leaking from the battery.
• A strong smell is coming from the battery.
• Visible cracks or damage to the battery or its casing.

For Other Products:

• The item is leaking harmful liquids or materials.

What to Do If You Receive a Damaged or Leaking Product

If you suspect the product is hazardous due to damage or leakage:

1. Do not handle it further.
2. Contact our support team immediately at service@pinshop.com for assistance.

Returning Non-Damaged Hazardous Products

If the hazardous product is not damaged or leaking, follow these steps to ensure a safe return:

1. Use the original box with the hazardous product label. If unavailable, use a sturdy cardboard box.
2. Add cushioning material to secure the product during transit.
3. Print a new hazardous material label.

Label Requirements for Returns

• The label must be at least 100mm x 100mm in size.
• It must be printed in color.
• Place the label on the side or top of the box (avoid placing it on the bottom).

By following these guidelines, you help ensure the safe handling of hazardous materials and compliance with safety regulations. If you have any questions or concerns, please reach out to our support team.