Gift Cards
On this page, you'll find comprehensive information regarding the ordering, redeeming, and management of Pinshop Gift Cards. We'll also cover details about checking your gift card balance, handling refunds, and troubleshooting common issues.
Where to Purchase a Gift Card
Click [here](insert relevant link) to explore the various types of gift cards we offer and learn how to purchase them. The best part? Our gift cards never expire, ensuring your recipient can use them at their convenience.
Available Purchase Denominations
At Pinshop, you can purchase gift cards in the following denominations: $25, $50, $75, $100, $250, and $500. These options make it easy to select the perfect amount for any occasion.
How to Use Your Gift Card
Redeeming for Store Credit
You can redeem your gift card [here](insert relevant link). Once redeemed, your full gift card balance will be immediately available as store credit, which you can use during checkout.
Using Directly at Checkout
During the checkout process, on the payment page, click 'Add Gift Card/Promo Code.' Enter your 16 - digit gift card code and click 'Apply.' This will apply the gift card amount towards your order total.
Where Can You Use Your Gift Card
Pinshop Gift Cards can be used across all Pinshop stores in the U.S. This includes the main Pinshop platform, as well as our affiliated stores [list relevant affiliated stores if applicable]. However, please note that you cannot use a Pinshop Gift Card on our international sites, such as those in Canada, Germany, or the UK. Gift cards must be spent in the country where they were purchased.
Restrictions on Gift Card Purchases
Purchasing with Store Credit
Pinshop gift cards cannot be purchased using store credit or other gift cards. This policy helps maintain the integrity of our gift card and payment systems.
Reloadability
Pinshop gift cards are not reloadable. Once the balance on the gift card has been used up, a new gift card will need to be purchased for further use.
Cancellation
Gift cards cannot be canceled. Once purchased, they are non - refundable and non - cancelable, in line with our standard gift card policies.
Tracking eGift Card Delivery
If you've purchased an eGift Card, whether for yourself or someone else, the email containing the gift card will be sent to the recipient within 30 minutes. To check the status of your order, go to “My Orders.” When the status changes to 'Delivered,' it means the gift card email has been successfully sent.
If you don't see the email, first check your spam or junk folder, as it may have been misfiled there. If you still can't find it, our customer service team is ready to assist you.
Checking Your Gift Card and Store Credit Balances
Account Balance Page
You can view your gift card balance and store credit balance on the Account Balance page. This provides a convenient overview of your available funds for future purchases.
My Account Page
On the top - left section of your main “My Account” page, under the account name, you can see your current credit balance. For a more detailed view, simply click on the amount.
Understanding Gift Card Refunds
Pinshop Gift Card Refunds
If you paid with a Pinshop gift card, your refund will typically be credited back to your account balance. You can check this [here](insert relevant link). In some cases, the refund may go directly back onto your gift card. If this happens, you can redeem it again [here](insert relevant link). If you encounter any problems while attempting to redeem it a second time, contact our customer service for assistance.
Third - Party Gift Card Refunds
For all orders placed with a non - Pinshop gift card (e.g., AMEX, Visa, MasterCard), the refund will be sent back to the original gift card. If you've already disposed of the card, you'll need to contact the card issuer directly to obtain a new card. Pinshop can only refund to the original payment method or provide store credit. Note that non - reloadable gift cards can still be refunded.
Gift Cards and Promotions
Purchases of gift cards do not count towards the minimum purchase requirements for promotions such as the “$40 off $250” promotion when using the Pinshop Credit Card. This ensures that the promotion is applied to eligible product purchases.
Troubleshooting Gift Card Issues
Gift Card Not Working
· Initial Activation Time: After purchasing a gift card, it becomes redeemable within 4 hours on weekdays and 12 hours on weekends. Wait for this time to pass and then try redeeming the card again.
· Review Terms and Conditions: If the waiting period has elapsed, carefully review our Terms and Conditions to ensure there are no restrictions preventing you from using the card.
· Card Format Update: All 8 - digit gift cards were re - issued as 16 - digit gift cards in [relevant year]. This was done to enhance customer security and meet industry standards. The new 16 - digit gift cards were sent to recipients' emails in [relevant month and year]. If you can't find the email, call [phone number] for assistance.
Never Received Gift Card Email
If you haven't received the gift card email, contact Pinshop Customer Service. They will re - issue the gift card to you, ensuring your recipient gets their gift as soon as possible.
